How to handle an unpaying customer on eBay? Need advice from an eBay seller.?
One customer placed a bid on my item and then 10 days later still hasn't paid. I didn't specify in my listing a specific time frame in which the winning bidder has to pay so I feel that it's partially my fault, but I think that 10 days is enough time to pay by any standards. I wrote her a friendly email two days ago indicating that it has been ten days and saying that I just wanted to bring it to her attention. She replied to me and said she will pay the next day. That next day was yesterday, and today I checked the status of the transaction and she still has not paid - it's already been 12 days. What is the best thing to do? I don't want to just report her and lose the sale. Should I write her another email and be more firm this time? Should I tell her if she doesn't pay she will be reported? I don't know what't the right thing to do in this case. How much extra time, if any should I give her before reporting her or relisting the item?
I think you've given her plenty of time. A lot of people include instructions in the listing warning that the item will be re-listed after four days with no payment. You may try another firm letter, just in case, but it sounds like you have a typical non-payer on your hands.
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