I have tech support experience, where can I go from here?
I did internet tech support for 2 years, and I was pretty damn good at it. then i got laid off. I don't want to work in call centers forever so what kind of jobs would be good to look into. Am i screwed since my type of job is being sent to india? I have a college degree and I didn't just do tech support, I moved up to coaching ( training others on how to do tech support, QA, some technical writing like creating training packets for specific kinds of troubleshooting (ISDN, dial-up, common windows mac/software) are their specific locations I should look into? im not into programming. all these jobs i see for like networking, analysts, etc want experience that I don't have. apparently you need experience in order to gain experience. At this point I am thinking about just working a gas station or walmart since the pay is the same as tech support.
Some companies have their tier 2 / senior level technical support still in North America, for customers that are unsatisfied with the Indian call centre experience. Not only are these higher level support centres still here, but they value the experience and skills that seasoned technical support specialists can bring. Plus, you'd be on the short list to a supervisory and/or management level position.
While you may not want to work in this field anymore, it's definitely more relevant to the abilities you've described here and a big step above working at a gas station or Wal-Mart (unless you're working in IT for the latter, which is among the largest overall technical resources in the US along with the Pentagon and Google at last check).
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